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Store Policies

Store Policies

Modifying An Order

Can I Add, Remove, or Modify The Items In My Order?

It's difficult to edit the items in an order once the order has been placed. This allows us to keep processing time to an absolute minimum & get your order to you as quick as we can!. In order to try to help you with any changes you would like to make, it's very important that you make contact with us immediately after you placed your order; the more time passes, the less chance we have of helping you.

Can I Cancel An Order?

We do not have the ability to cancel an order once an order is placed. If you would like to return eligible items in your order, please contact customer service to receive an RMA for the items eligible for a return.

HELP! I Used The Wrong Address!

Stay calm. We are here to help. If you accidentally placed an order with the wrong name, zip code, or address, be sure to contact customer service as soon as you can!


We only have a very short time to change an address or cancel an order so if you need to do either of the two, make sure to contact us the first chance you get! There is no guarantee we will be able to accommodate the change.

Shipping

When Will My Order Ship?

  • All standard orders have a 1 to 2 Business day processing time before they are shipped out, regardless of the shipping option chosen.
  • Orders are NOT processed or delivered on weekends or holidays. If you order after 2 p.m. (Eastern Standard Time) on any given day, the order will not go into the system until the following Business day.
  • International shipments are subject to a longer processing time. Please allow an additional time to process and ship your order.

Domestic Shipments (US)

  • All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at support@triathloninspires.com.

How quickly are packages delivered?

Here are the shipping times for each shipping method we offer:

  • Overnight: next day delivery in the US.
  • Express: 1-3 business days in the US, Canada, and internationally.
  • Standard: 3-5 business days in the US and internationally, 3-6 days in Canada.
  • Economy: 5-8 business days in the US, 6-12 days in Canada, 5-10 days internationally.
  • No rush: 10-20 business days internationally.
  • Flat rate: 5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally.

Can I Ship To United States Military Addresses (APO/FPO)?

  • Military addresses are shipped via the United States Postal Service & are not subject to the same international shipping standard. You can ship to military address same as you would ship to a normal US address.

What Qualifies For Free Shipping?

  • Free shipping applies to any order in which the Subtotal of the cart is $50 or more. The subtotal is the total cost of all items in the cart after promo codes have been applied & before tax.
  • Free shipping is only eligible on the orders shipping to one of the 48 contiguous states in the US. Alaska & Hawaii are not eligible for the free shipping promotion & shipping cost will be calculated on checkout.

If I choose a faster shipping rate, will you fulfill my order faster too?

  • Yes, that’s true! All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue. For international shipments, orders with the express delivery method will be marked as priority.

Does Triathlon Inspires Store ship internationally too?

  • Triathlon Inspires Store offers international shipping across the world!
  • If you don't offer live shipping rates (carrier-calculated rates) on your site, and instead charge flat rates, an order is sent out with the most affordable carrier available at that time.
  • For international orders, it's most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method. 
  • If your packages do get lost in transit and the shipping address was 100% correct, we've got your back! We'll ship out a new order with tracking, at our expense.
  • Keep in mind that we don't ship orders to Cuba, Iran, Iraq, and North Korea. We ship internationally to all other countries!

Returns

How Do I Send In My Return To You?

  • All returns must receive an approved RMA number from our customer service department. You can contact customer service at store@triathloninspires.com. Items that do not meet the requirements stated above will not receive an RMA number and are ineligible to return/exchange. Once an RMA is provided, we will provided you with the details necessary to return the item to us.
  • Please include the original receipt or packing list with your return to help us process the return as quick as we can.

What Orders Are Qualified To Be Returned/Exchanged?

Your item may only be returned/exchanged under the following conditions (NO EXCEPTIONS):

  • The item(s) must have been purchased on store.triathloninspires.com.
  • The item(s) must be in their Original condition with Tags attached.
  • The item(s) need to be returned within 15 days of receipt of the item.
  • Swimwear products must be unused and in its original packaging and condition.
  • You must include a copy of your original order confirmation email or packing slip.
    • You have received the wrong item.
    • The item you have received is damaged.
  • If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.
  • PLEASE NOTE: All items marked as clearance through the original price and are deemed FINAL SALE. These items may not be returned, refunded or exchanged.
  • If you have any questions about whether or not we'll accept the return or exchange, please email store@triathloninspires.com to confirm. We may require photos of any defect in order to process a return/exchange.

Checkout 

Can I Check Out As A Guest Instead Of Registering For An Account?

Yes, this is currently an option, however we would encourage you to create an account so that you can:

  • See your order history of all transactions ever made with us.
  • Check on the status of your order.
  • Sign up for our promotional emails to be notified of sales and new product arrivals.
  • Change your password.
  • Add additional shipping addresses so you can ship easily to family and friends.

What Are My Payment Options?

Triathlon Inspires Store currently accepts many credit cards such as American Express, Discover, Visa, MasterCard and others. We also offer PayPal, Apple Pay, Google Pay, Amazon Pay, and Cryptocurrency as an accepted form of payment.

Do I Have To Pay Sales Tax?

The sales tax depends on the specific laws of the state to which the package is shipped.

I Am Having Trouble Ordering/I Am Getting A "Payment Bridge Error"?

For security reasons, our system must validate the Billing address you enter matches the address that is on file for the credit card or debit card account. Please double check the street address and zip code for the BILLING ADDRESS to make sure it is correct and the *same as the credit card account address. You may enter a different *Shipping address, but the *Billing address must match the address where your credit card statements are sent.

Is My Account Information Private & Secure?

By design there is not customer financial data in our systems. Your purchase is protected with a unique password and login. This means in the rare event that you inadvertently shared your login information with a third party no customer account information exists. All transactions are powered by Verisign which ensures your transactions are protected.

You can always contact us at store@triathloninspires.com for any other questions you may have. Thank you for your preference and thank you for being part of the inspiration with Triathlon Inspires®!





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