Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
You Have Questions? We Have Answers
Returns and Exchanges
How long do I have to submit a claim for a return/exchange?
What happens if a package isn't delivered to my customer, but the tracking states that it did?
a) Triathlon Inspires Store will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
b) In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it,Triathlon Inspires Store would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
c) In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
d) If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by yourself. You will receive notice once the order arrives back to our facility. We would advise by contacting you to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.
What if the order is lost in the mail?
a) For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
b) We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with their local post office to try locating the lost order.
c) Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
d) Please read our return policy for up-to-date details about reshipments.
How are returns handled differently when comparing quality concerns or customers changing their minds?
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order. If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.
Where should I return the product?
a) The return address is printed on the label when you receive your product. When we receive the item(s) we'll notify you via email that the package has been returned once it reaches our facility, and based on the reason for the return, together we'll decide what the next steps should be.
b) Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.
c) Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.
What if a frame breaks during shipment?
We guarantee each product from the moment it leaves our facility to the point it is received by you. If any order arrives broken, damaged, incomplete, or wrong, we will reship their order to ensure you are satisfied with the product.
What if the recipient's address was wrong?
If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. However, the packages are sometimes not returned to the sender. In this case, you would have to process a new order to replace the original.
What if the product is damaged in the mail?
We ask for photo verification of the damaged goods sent to email@example.com, then we'll gladly send a replacement at no cost to you.
Reasons for Returns
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Returned by Customer
It is best to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size. However, we may be flexible for some cases, so please contact us to evaluate your request.
Modifying An Order
Can I Add, Remove, or Modify The Items In My Order?
It's difficult to edit the items in an order once the order has been placed. This allows us to keep processing time to an absolute minimum & get your order to you as quick as we can!. In order to try to help you with any changes you would like to make, it's very important that you make contact with us immediately after you placed your order; the more time passes, the less chance we have of helping you.
Can I Cancel An Order?
We do not have the ability to cancel an order once an order is placed. If you would like to return eligible items in your order, please contact customer service to receive an RMA for the items eligible for a return.
HELP! I Used The Wrong Address!
Stay calm. We are here to help. If you accidentally placed an order with the wrong name, zip code, or address, be sure to contact customer service as soon as you can!
For All Orders: firstname.lastname@example.org or by Phone: +1-800-351-9723
We only have a very short time to change an address or cancel an order so if you need to do either of the two, make sure to contact us the first chance you get! There is no guarantee we will be able to accommodate the change.
When Will My Order Ship?
All standard orders have a 1 to 2 Business day processing time before they are shipped out, regardless of the shipping option chosen.
Orders are NOT processed or delivered on weekends or holidays. If you order after 2 p.m. (Eastern Standard Time) on any given day, the order will not go into the system until the following Business day.
International shipments are subject to a longer processing time. Please allow an additional time to process and ship your order.
Domestic Shipments (US)
All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at email@example.com.
How quickly are packages delivered?
Here are the shipping times for each shipping method we offer:
Can I Ship To United States Military Addresses (APO/FPO)?
Military addresses are shipped via the United States Postal Service & are not subject to the same international shipping standard. You can ship to military address same as you would ship to a normal US address.
What Qualifies For Free Shipping?
Free shipping applies to any order in which the Subtotal of the cart is $50 or more. The subtotal is the total cost of all items in the cart after promo codes have been applied & before tax.
Free shipping is only eligible on the orders shipping to one of the 48 contiguous states in the US. Alaska & Hawaii are not eligible for the free shipping promotion & shipping cost will be calculated on checkout.
If I choose a faster shipping rate, will you fulfill my order faster too?
Yes, that’s true! All orders shipping with the overnight delivery method for domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue. For international shipments, orders with the express delivery method will be marked as priority.
Does Triathlon Inspires Store ship internationally too?
Triathlon Inspires Store offers international shipping across the world!
If you don't offer live shipping rates (carrier-calculated rates) on your site, and instead charge flat rates, an order is sent out with the most affordable carrier available at that time.
For international orders, it's most likely going to be shipped out with the economy (5-10 days) or no rush (10-20 business days) method.
If your packages do get lost in transit and the shipping address was 100% correct, we've got your back! We'll ship out a new order with tracking, at our expense. Keep in mind that we don't ship orders to Cuba, Iran, Iraq, and North Korea. We ship internationally to all other countries!
How Do I Send In My Return To You?
All returns must receive an approved RMA number from our customer service department. You can contact customer service at firstname.lastname@example.org. Items that do not meet the requirements stated above will not receive an RMA number and are ineligible to return/exchange. Once an RMA is provide, we will provided you with the details necessary to return the item to us.
Please include the original receipt or packing list with your return to help us process the return as quick as we can.
What Orders Are Qualified To Be Returned/Exchanged?
Your item may only be returned/exchanged under the following conditions (NO EXCEPTIONS):
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.
PLEASE NOTE: All items marked as clearance through the original price and are deemed FINAL SALE. These items may not be returned, refunded or exchanged.
If you have any questions about whether or not we'll accept the return or exchange, please email email@example.com to confirm. We may require photos of any defect in order to process a return/exchange.
Can I Check Out As A Guest Instead Of Registering For An Account?
Yes, this is currently an option, however we would encourage you to create an account so that you can:
What Are My Payment Options?
Triathlon Inspires Store currently accepts many credit cards such as American Express, Discover, Visa, MasterCard and others. We also offer PayPal, Apple Pay, Google Pay, Amazon Pay, and Cryptocurrency as an accepted form of payment.
Do I Have To Pay Sales Tax?
The sales tax depends on the specific laws of the state to which the package is shipped.
I Am Having Trouble Ordering/I Am Getting A "Payment Bridge Error"?
For security reasons, our system must validate the Billing address you enter matches the address that is on file for the credit card or debit card account. Please double check the street address and zip code for the BILLING ADDRESS to make sure it is correct and the *same as the credit card account address. You may enter a different *Shipping address, but the *Billing address must match the address where your credit card statements are sent.
Is My Account Information Private & Secure?
By design there is not customer financial data in our systems. Your purchase is protected with a unique password and login. This means in the rare event that you inadvertently shared your login information with a third party no customer account information exists. All transactions are powered by Verisign which ensures your transactions are protected.
You can always contact us at firstname.lastname@example.org for any other questions you may have. Thank you for your preference and thank you for being part of the inspiration with Triathlon Inspires®!